Welcome to the Q&A Forum

Browse the forum for helpful insights and fresh discussions about all things SEO.

Your browser does not seem to support JavaScript. As a result, your viewing experience will be diminished, and you have been placed in read-only mode.

Please download a browser that supports JavaScript, or enable it if it's disabled (i.e. NoScript).

Unsolved No replies from help@moz.com - one of our IPs is blocked by Cloudflare so we cannot access Moz Community from there

Product Support

909

DanielDL Subscriber last edited by

Hi all,
I am a bit at my wits end trying to get some acknowledgement from MOZ. Have had no replies, no ticket auto-replies, no updates on any of the messages I have sent via the Moz Help Form on the website. Literally nothing.

I wanted to avoid having to post publicly, but does anyone know how to raise a "technical problem" ticket with MOZ? help@moz.com never replies and the Help Form doesn't generate any kind of ticket.

From our main office we get an "Access denied" Error (via Cloudflare) specifically for the Moz Community area. This happened to us in February of this year and has been happening again all through May. After testing ourselves with our IT, we determine that MOZ's Cloudflare account has incorrectly blocked the dedicated IP address specific to the internet connection at our head office.

This means that none of our Moz User accounts can access anything related to the Community area in our account when working at the studio. We can only do so when working remotely (ie. some other IP address).

This is incredibly frustrating, particularly as we've been on a proper paid MOZ account for many years. And I have sent numerous email requests, messages via the Form, etc., and have never heard back from anyone at all.

The problem has been on-going for some time and I guess it is my fault because I tried to politely wait a fair amount of time between each follow-up. Only to realize that, actually, I don't think anyone is monitoring help@moz.com or even the Form submissions, or are even looking into the issue for me.

Am hoping this message is seen by someone at Moz so they can let me know what is going on please?

Guys..... c'mon.....
1 Reply Last reply
Reply Quote 0

Got a burning SEO question?

Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.

Start my free trial

Browse Questions

View

From

Sorted by

With category

Explore more categories

Related Questions

Unsolved Should I combine pages?

on-page seo optimisation help

Hi, Im not sure of the correct route to take here... We are a training provider and I manage the website. The main course offered is the transport manager CPC. Currently, I have a "catch all" landing page which links to each different course option: Landing page > Classroom Online Self study Distance learning The main keyword revolves around "transport manager cpc" I want searchers to land on the online page is they search "online transport manager CPC" for example but I think its confusing Google. I'm wondering if I should de-index the store pages (although some perform very well) and increase the content on the main landing page to rank for every related keyword on that page. Initially, I wanted to devalue the landing page in favor of the store pages but I'm unsure if that's the right way to go. I've stripped out the bulk of the keywords and content and shifted it to each individual page. but as above, Im now unsure if that's the right route to take. Any help would be greatly appreciated 👍 Thanks
Rich
On-Page Optimization | | dunbavand

0
How to add multiple locations to an existing GBP

multiplelocationsgbp gbp help

Hi, I'm having trouble finding the option to add multiple locations to an existing GBP account. Can somebody help me?
I believe it can be done throught Google &/or MOZ.
Thank you,
Local Listings | | Trendi

0
Identify Page Not Found Visits

404 error

Hello everyone! I have always known enough about Google Analytics and SEO to be dangerous, but was not a focus for me. I am working on a project were I am looking at stuff where my knowledge is limited. The scenario is that the domain I am looking at will serve a 404 error, but keeps the url, I guess for tracking purposes. At the same time, there is a page "Page_Not_Found" that has elevated visits. I am not sure how to tell where the visits are coming from to the PNF since the Previous Page is mostly identified as "(entrance)" Is the PNF correlated to the process of serving an error page but not changing the URL? Ideally, I am looking to identify and improve the 404 visits. I hope that I provided clear enough information. Happy to provide more as needed.
Intermediate & Advanced SEO | | HankHoffmeier

0
my site has 17.5m Total links according to Moz (16.6m internal follow & 840k no follow) i think i have a problem...

help canonical

We are hosted by visual soft and it is a proprietory platform so we dont have full control of our site.
in comparison, 3 of our main competitors, two of which are way way bigger than us have 1.4m & 4.7m - another one still probably double or perhaps triple our size is @ 2.5m Should i worry?
Should i post my website url on here?
I would like to start working on canonical links on my site but not sure where to start, does moz pro have some sort of check or rating, i have no idea if even the basics mentioned in the tutorials have been done....
Russell
On-Page Optimization | | Russell-Gorilla

0
How to use moz to find spam backlinks

I am new to MOZ pro. I have lots of spam backlinks from a company that blackhatted me about 5 years ago. Can MOZ list these for me? I don't know how. Thanks
Product Support | | TomHW

0
Moz showing zero traffic GA showing activity

Hey guys Im sure this question has been asked before but I could not find it. I promised I looked hard. I hooked up my account three days ago. For some reason Google Analytics is showing that I am indeed getting some good traffic to my site. But Moz is reporting zero zero zero across the board for anything and showing I have zero back links which is not correct. I thought it would eventually start working but its not. Any suggestions?
Product Support | | Answer2cancer

0
Multiseat account access to a single campaign

Hello, When granting access via multiseat, can this be done to a single campaign rather than a full account? Thanks.
Product Support | | hexdigital

1
Is Google Analytics Connection with Moz broken?

Hi, I keep on getting this error on my moz campaigns "Our connection to your Google Analytics account was lost. Don't worry, you won't lose any data. Please reauthorize now." Everyday i click the reauthorize now and make sure everything is sync properly, but I keep on getting the same error everyday, is there something wrong with GA connection with Moz? I really need urgent help with this problem as I have more than 15 campaigns on moz and this tool is very important for my reporting. Thanks
Product Support | | Josh.B

0