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    3. Expired Trial, refund requested

    Solved Expired Trial, refund requested

    Product Support
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    • GBY91
      GBY91 Subscriber last edited by

      Hi Moz team,

      I forgot to cancel my 30 days trial and I have never used it and I do not intend to use it.
      I just got an email from your side about charging 179 USD just realized after 20 hours.
      I would appreciate if you can refund the money and help me out.

      Please kindly consider 😞

      Thanks a lot for your understanding.

      KristinaKeyser areynes 2 Replies Last reply Reply Quote 0
      • derrickmm4048
        derrickmm4048 last edited by

        Hello
        I just want to ask since i have a similar problem
        Were you refunded finally ?

        1 Reply Last reply Reply Quote 0
        • areynes
          areynes @GBY91 last edited by

          @GBY91 Hello was your refund successful?

          1 Reply Last reply Reply Quote 0
          • KristinaKeyser
            KristinaKeyser Staff @GBY91 last edited by

            @gby91 Hi there - please reach out to the Moz Help Team (help@moz.com) for assistance with this - this is the Q&A forum, and not a place we'd be able to capture sensitive account information from you to resolve.

            Thank you!
            -Kristina, Moz Staff

            1 Reply Last reply Reply Quote 0
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