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UPDATE: We are able to see the staff badge when logged into your account on certain pages. Hopefully, will help fix this bug! We are not seeing any of the other issues you mentioned, though... are you still experiencing those or have they resolved? And, just to be clear, we can only see the staff badge when we log into your account. You can't see it when logged out, correct?

Thanks for the update, Kristen! And guess what? I just checked again, and can reproduce this issue when logged in as you. (I couldn't the other day.) The same goes for seeing the staff badge when logged in as Thomas. So, thanks for your understanding. We should be able to make some progress now.

Hi Thomas,

We have been unable to reproduce these bugs on our end. Have you noticed any pattern to when/where you see them? And do you recall when the last time you experienced them was? Any additional information you are able to provide would be very helpful.

Thanks!

Christy

PS - I totally agree with you that the UX when logged out could be better -- same goes for the UX when logged in. We are working on it, I assure you, and appreciate both your feedback and your patience.

Hi Kristen,

Do you mean that the staff badge was showing on some pages and not on others? Is there any kind of pattern you are seeing as to when the badge appears and when it doesn't? (For instance, does it only appear in a certain browser?) BTW, I'm not currently seeing this issue with your account. When was the last time you noticed this oddity?Thanks so much for letting us know about this! We're so sorry about

Thanks so much for letting us know about this issue! We're so sorry about it. Unfortunately, we  have not turned up any clues pointing towards what could be causing this, as we cannot reproduce it on our end. (But that also means that the issue appears to have resolved itself.)  Any additional details/documentation you can provide is much appreciated!

Cheers,

Christy

Hi Thomas,

I'm so sorry you are having these issues. I can imagine how frustrating this is for you. Thanks for letting us know about all of this, and for documenting all this weirdness in one place.

We are not aware of similar issues with other accounts, and do hope anyone else reading this thread will speak up if they are experiencing similar issues.

We are trying to sort out what is going on with your account. In the meantime, please do respond to this thread with any changes (such as the staff banner reappearing on your community account profile). Thanks so much for your patience!

Christy