Support Questions
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Multiple campaigns for similar pages
Hello, Moz family! I am fairly new to the SEO game, so this question may be irrelevant. Here is a little context to begin; the business I am serving has an overview page (see below), which I have started a campaign for. On the overview page, there are 10 different links that can take the user to a specific page. It is hard to gather rankings for these keywords because there are so many different pages we link to. I guess what I am asking is, is the only way to gauge keywords across multiple pages is to start multiple campaigns? I hope this makes sense, but if I need to clarify more please let me know! Thanks in advance!
Product Support | | BlakeSmith30 -
We have 1,900 keywords we're tracking/ranking. How do I download the list so i can do some editing in Excel?
We are MOZ pro subscription, we want to change our keywords that we are tracking. Before doing anything I want to download our current keywords for our records. Better yet, if I could download in excel, i could do some sorting and such. Can't find how to download our 1,900 keywords in MOZ that we are tracking. Help?
Product Support | | JDView3600 -
Can I add more than 100 keywords while under Free Trial?
Since signing up for a trial account we've imported around 200 keywords that we'd like to start tracking. We added in our keywords last Friday, but as of today (Monday) I can only see 100 KWs displayed under the Keywords Analytics view. My first assumption was that there's a 100-KW cap for trial accounts, but while adding our KWs we received no message or notice that we'd maxxed out the amount we could add and made it all the way to the end of the list of 200. Is this in fact the case? Thanks in advance.
Product Support | | Business-Software.com0 -
How to cancel the subscription
Dear MOZ team Good day! I was trying your website and i already used the free trial for a one day or tow only, but required a credit card and sure i signed up with mine. now i received an invoice by 149$! and i didn't subscribe, kindly refund the amount to my card looking forward to hear from you guys thank you, Asmaa.
Product Support | | Ibrahim_AlQurashi0 -
My Whole Moz Account Went Missing - Started From Scratch But Not Working Again
Hi guys my whole moz account went awol - lost all my previous campaign data in terms of search listings - got a bit fed up so started from scratch, the first week was ok but now I login to see where I am on the search engines and all I get is '-' can anyone help - I am paying top dollar for this service but it seems so unstable, I thought I was using this to save me time keying in hundreds of search phrases and manually checking them and as I am sure many of you will appreciate checking daily can drive you crackers so I signed up with the belief that once a week I would get an in depth report and as such I could take a sigh of relief and get away from the obsessive compulsion to check my listings daily - this does not seem to be the case - pretty frustrated to be honest. kind regards Gareth
Product Support | | GarethParkin0 -
Solved MY CARD IS CHARGED PLEASE CANCEL MY SUBSCRIPTION AND GIVE ME THE REFUND
Hi Moz Please cancel my account. I was charged for $149. It was charged automatically. I am please respond to my email and take an action towards this.
Product Support | | Wenalyn0 -
How to cancel a campaign
I would like to cancel a campaign of a client I am no longer working with. How do I cancel it?
Product Support | | FreshCatch0 -
Unsolved WP YoastSEO Plugin
We just updated our sites WP YoastSEO plugin one day prior to the Moz weekly crawl. Not sure if our change interrupted our weekly Moz crawl or if it was an issue with Moz. The Moz weekly crawl, weekly email notifications were not received and all Moz campaign reports were not updated. I would like to run a crawl immediately. How can I do so before waiting for the next MOZ crawl?
Product Support | | dctomten0 -
What happens if I remove GA completely?
If I were to remove Google Analytics completely, what would happen with my Moz campaign? What wouldn't I be able to see or use? I ask this on the back of the recent changes to EU 'cookie law'. It's getting to the point now where GA will no longer be a viable option unless you want to rely on consent from those awful cookie popup notices - the ones everyone hates and just clicks on to see the content.
Product Support | | robandsarahgillespie0 -
Moz cant crawl site?
We're getting an error saying Moz is getting an errors crawling our client's site, but when I've put this though Google Search Console I'm not seeing any issues - any suggestions?
Product Support | | Ramarketingrob0 -
I'm not canceling my MOZ subscription, but just so I know: if I want to cancel my MOZ subscription, can I do this per month, or per year?
If I want to cancel after six months, do I have to pay for the rest of the year or can I cancel per month?
Product Support | | Sophie-Kool0 -
I have already canceled my subscription. How do I remove my credit card details from my profile to make sure that I ma not charged?
I have already canceled my subscription. How do I remove my credit card details from my profile to make sure that I ma not charged?
Product Support | | itsmesakshi0 -
Confusing on Billing Issue
Hi, I have just signed up for Mozpro, I heard that I can try a free trial in 30 days. But when I signed up I was charged 99 USD. Is there any way that I can get my money back and use the free trial time to know if Mozpro is right for me? Please help!
Product Support | | nalmv0 -
Cancel my MOZ Subscription
Cancel my MOZ Subscription. My email id is vtsdesigner106@gmail.com
Product Support | | visiontechnoindia0 -
Keyword rankings "soon"?
On the insights portion of one of my campaigns, I continually see this message: " You will see rankings for the 100 keywords we found for you very soon. In the meantime, add more keywords for [XXXXX].It has said "very soon" for quite some time. How do I get this section to work?
Product Support | | seo-nicole0 -
Solved MOZ Points
What happened to the MOZ points system and rewards for participating?
Product Support | | WebMarkets1 -
Latest Crawl Stats Not Showing
I got the email that Moz crawled my site for the week of February 8. I expected to log in and find some shinny new data, but new stats are not showing in my dashboard yet. Is there a delay? Is there something wrong?
Product Support | | ChadC0 -
I have subscribed for 1 month free Moz trial account. i need to delete my account permanently
i can not delete my account from account setting , so what should i do??
Product Support | | woline20080 -
Why is not update any information of my campaign on the dashboard?
We have taken free standard plan by this but after one week is competed till now but data is not update of my campaign on dashboard and also not showing any type of analysis of my campaign .What's going wrong? Tell me as soon as possible.
Product Support | | renukishor0 -
What day does Moz update the keyword rankings, my campaigns are all over a week since the last update?
HI, It has been over a week since the last ranking update and i'm wondering if these typically are run on a certain day? My last update was on 8/12/14.
Product Support | | SearchOpt0 -
I have two listings, i sold one business i need to cancel the listing
I have two listings on same account, i need to cancel just one of my listings. how do i do this? it says delete Facebook and google listing but i can't, the new owner has had them transferred to him. Help!?
Product Support | | BigLousBouncies0 -
My site crawl has been in progress since last week
Hi there, I've been waiting on my site crawl to complete since Friday (it's Tuesday now), but it still has the 'in progress' notification at the top. Is it normal for it to take over 3 days? Or is there something holding it up?
Product Support | | VAPartners0 -
Campaigns on Homepage
My campaigns are no longer populating with information on the homepage? Has anyone else had this problem and can you help me with the solution? Thanks!
Product Support | | Leithmarketing0 -
Adding company logo
Please can someone tell me how to add the company logo to my moz account?
Product Support | | Wrapped0 -
Reports Issues
Hello there, I recently re-activated my account and I have some issues with the reports. I have been notified by email that the crawl has been successful and data were collected but they refer to January and February instead of November. What should I do? Thanks
Product Support | | PremioOscar0 -
Duplicated content issue?
Hi, Moz tools tell me that I have approx. 15xx Pages with High Priority Issues [Duplicate Page Content] going thru the details here are the majority: many products no longer exist and visitor redirected (404) to a same not found page. duplicated content with url appended with utm_source/utm_medium/utm_campaign GA tracking paras. On those page there are already canonical tags plus I've configed those parameters in Google Webmaster "URL Parameters" how much of these warning could compromise the seo proformance or provided that there have been dealt with should I just ignore these warning?
Product Support | | LauraHT0 -
Historical link report
In the old version of Moz, it was possible to export a historical link report for entire duration of the campaign. Now it only shows 3 months worth of data. Is it possible to export the data for more than 3 months and if so, how is that done?
Product Support | | TranslateMediaLtd0 -
Moz took money from my account?!
I signed up for a free trial and had to add my card details. Now Moz just took money from my account without permissions. This is a warning to everyone signing up for trial. I want my money back!!! This is not right.
Product Support | | cjhswe810 -
Remove a user
I need to remove a user or seat from our Moz account but I don't seem to have the ability to do that. Is there anyway for me to remove a user?
Product Support | | Brando160 -
Moz report not updated
Hi, Our Moz report does not seem to have updated this week? Thanks,
Product Support | | Ski-Solutions
Sacha1 -
Traffic Data Not Showing
Our traffic data is not being reported but the GA account is linked and correct. The error in the report is "campaign does not have valid GA connection" yet it does. The only thing I did is change the campaign name but Moz is picking that change up.
Product Support | | JessiK1 -
MOZ Profile is not getting update?
It seems like my profile (especially points) is not been updated since the start of this week. any possible reason?
Product Support | | Mustansar0 -
Please return my money! You have no right to do this!
It's a lot of disappointment.
Product Support | | mateusresende
First, the cancel button stops working.
Second, after complaining he returns to work. 4 days before.
third, we cancel.
Fourth, today you STEAL me $ 99. That's assault!
Please return my money!1 -
Unsolved MOZ Crawler Stalled
MOZ crawl has been waiting since April 2nd. Whats the deal? I am not able to "recrawl", so i have been stuck in limbo.
Product Support | | WebMarkets0 -
When creating new users, they are not receiving an email to set up. Does anyone know if this is a fault or can advise me?
Just upgraded to full account so unlimited users can be created but they're simply not receiving the email to set it up.
Product Support | | NisbetsUK0 -
February Monthly Reports
Hi! I'm wondering when monthly keyword ranking data for February will be available. Is there a set day for monthly data each month or does it change? Thanks! Ricky
Product Support | | SUCCESSagency0 -
Keyword Ranking Filters
I have added alot keywords and i am trying to find the positions of keywords that relate to different pages on my website. I want to go through this one page at a time so i want to just see the keywords together for that page for example - Sell overseas property page i want to just see keywords that i added for that page and not all the keywords. How do you organise this in the rankings section?
Product Support | | Feily0 -
I have been not using MOZ, my log in can give details,and i was charged for plan of 149$.please refund my money.never did used any tool,it s all inactive .
i have been not using MOZ, my log in can give details,and i was charged for plan of 149$.please refund my money.never did used any tool,it s all inactive .
Product Support | | rush70720 -
How do i pull a report for a particular time frame
I'd like to pull a quarterly social media report for 3 months - is that possible?
Product Support | | BGcreativesolutions0 -
Is there a way to export the dashboard in the new MOZ?
I would like to export the dashboard to send to a client. Is there a way to do this other than taking a screenshot?
Product Support | | webbmason0 -
Moz Ranking report help
Any way to show the ranking changes comparing a old dates ranking report- like 4 months ago vs the latest update?
Product Support | | DavidKonigsberg0 -
Keeping getting the same results for "link opportunities"
After solving my 404 error, the results in 'link opportunities' are still the same. How do i refresh the site and get updated results?
Product Support | | kevinbp0 -
On Page Optimization Limit?
Is there a limit to the number that I can track and monitor? Is that why some of these don't have names? optimization.jpg
Product Support | | leannegoff0 -
Refund
Hello, We would like to cancel our account and get a refund for the remaining months. What are the steps we need to take? Best Regards D
Product Support | | dasmedia0 -
Google Not Showing Up
Regarding my client _Driveway Call Frank - _Google is showing up a "no listing found". We do have a google account and have had it for a few years. What do I need to do?
Product Support | | WalkieTalkie0 -
Why does Moz see short Russian & Chinese urls as too long
We are translating content into Russian and Chinese on our website, the number of errors are increasing mainly around URL too long, each time we create a page with a Chinese or Russian url. If you click on the link below for a Chinese content page: https://www.westbourneschool.com/zh-hans/%E5%AE%BF%E8%88%8D%E5%8F%8A%E5%AF%84%E5%AE%BF%E5%AE%B6%E5%BA%AD/%E5%AE%BF%E8%88%8D%E7%94%9F%E6%B4%BB You will notice the url displayed by the browser is actually not very long, is there a way for MOZ not to see it as it appears above? Below is a page in Russian https://www.westbourneschool.com/ru/%D0%A8%D0%BA%D0%BE%D0%BB%D0%B0%20%D0%9F%D1%80%D0%BE%D0%B6%D0%B8%D0%B2%D0%B0%D0%BD%D0%B8%D0%B5 Any help will be much appreciated.
Product Support | | mariedetitomount0
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