Support Questions
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Why is not update any information of my campaign on the dashboard?
We have taken free standard plan by this but after one week is competed till now but data is not update of my campaign on dashboard and also not showing any type of analysis of my campaign .What's going wrong? Tell me as soon as possible.
Product Support | | renukishor0 -
Can I add more than 100 keywords while under Free Trial?
Since signing up for a trial account we've imported around 200 keywords that we'd like to start tracking. We added in our keywords last Friday, but as of today (Monday) I can only see 100 KWs displayed under the Keywords Analytics view. My first assumption was that there's a 100-KW cap for trial accounts, but while adding our KWs we received no message or notice that we'd maxxed out the amount we could add and made it all the way to the end of the list of 200. Is this in fact the case? Thanks in advance.
Product Support | | Business-Software.com0 -
Traffic Data Not Showing
Our traffic data is not being reported but the GA account is linked and correct. The error in the report is "campaign does not have valid GA connection" yet it does. The only thing I did is change the campaign name but Moz is picking that change up.
Product Support | | JessiK1 -
How does your company use your Moz Pro account?
How do you decide when to use a campaign versus a keyword list given that the number of campaigns is more limited?
Product Support | | Caroline.Finnegan1 -
Unsolved Subscription plan Question
HI Moz Team Now I'm interesting to subscription pro ( medium ) plan for 4 months . Could you give me any discount? Sincerely yours
Product Support | | jakapongjoke991A0 -
Still no invite to site crawl beta! Why bother?
Well, I was informed that I was en-queue to be invited to the Moz Site Crawl v2. I have several client sites making use of SNI b/c, well... CDN's. What is the point of telling me I may receive an invitation shortly, then hearing nothing back and not being able to crawl their sites... this makes this service 100% useless as I can simply use a couple of different tools (free) to perform the same tasks... don't get me wrong... I would rather use Moz and this is not intended to flame the service as I think it could be great... if only it worked. I cannot justify the lack of response, nor the lack of service (what we intended to use here) for the price. It seems like this is simply a waiting game wherein Moz expects me to pay for this service and THEN I will receive my invite? Is it at all possible that anyone can look into this and/or my invite status. If I cannot sample these features before long, you've lost a solid potential client. (Not my loss)
Product Support | | jmsdonline0 -
Moz Ranking report help
Any way to show the ranking changes comparing a old dates ranking report- like 4 months ago vs the latest update?
Product Support | | DavidKonigsberg0 -
Unable to Access my Unfinished Campaign
Hello all, I tried to create a campaign for one of my clients but something happened and I had to stop somewhere in the middle. I tried to recreate it but it shows me the following message: “Oops, you already have a campaign named Willoby's Furniture. Please select a unique name for this campaign”. My problem is that I can’t access or see the unfinished campaign. A solution would be to create a new campaign and give it a different name. However, I would prefer to use this space for another client. Any suggestions? Many thanks, Elsa
Product Support | | OptimiseWeb0 -
Is anyone else experiencing a lot of bugs in moz?
It seems like there have been a lot of bugs in moz over the last couple of days - is anyone else experiencing anything similar? Scheduled reports have sections coming through blank, same thing happens when trying to edit the module in the report - it's just blank. Yesterday, trying to use the KW explorer the SERP portion of the tool would not work and the metrics gathering seemed to be endless. Also been receiving various error messages across many different reports
Product Support | | rder0 -
How to get in contact with moz about my report content?
Just logged into moz to view my reports as i got an email about a new report went into my dashboard and nothing is coming up. Is there any way i can get in direct contact with moz?
Product Support | | meteorelectrical0 -
Unauthorised charge after free trial
Hi I would like to ask why was my card Charge when i didnt opt in to go to moz pro after the 30 day trial. I tried your service after a few days and didnt check again. Then today i i noticed theres a charge on my card for moz pro $179? This is the last email i received about my trial ending and i i didnt subscribe to moz pro.
Product Support | | ShoutoutDigitalPerth0 -
Subscription payment issue
Hello, Moz community. I have a big problem, today by accident i suppose i was charged 149$ for the Moz Pro subscription plan, but i have already earlier today canceled my subscription plan.
Product Support | | Gigito
Now Moz is a great seo based application, but i was only testing the field and do not need those kind of services and plus living in a third world country 149$ would literally mess my whole month. Is there anyway the payment to be reversed, the transfer is still in the waiting and the payment has not been completed. Waiting for response, 10x0 -
Invisible Campaign?
I was trying to create some campaigns, and I ran into an issue where, in the creation page, the browser stopped responding and I had to close and re-open. When I reopened, it was counting my campaigns like the one I was working on had been created, but it's not in my campaign list at all, meaning I can't see it to delete it. I only have 25 campaign slots, and I really need to free up that slot that's currently glitched. Is there any way to fix this? Thanks!
Product Support | | InternetLava140 -
Campaign lost connection to Google analytic's
Hi, I have a website that I has two Campaigns, one is its performance in the UK and the other is in America. Both of these project use to work and gather information from Google analytic's but recently the UK campaign has started saying it can not connect to Google analytic's and stopped providing information. The problem is both the UK and US campaigns use the same analytic's tracking code and the US campaign can still gather Google analytic's information so I know the tracking information is correct still.
Product Support | | AMA-DataSet
why can the UK campaign no longer connect properly? Thank you in advanced.0 -
Why Isn't My Analytics Report Downloading?
In the "Preview & Download" section of reporting, I clicked the "Generate PDF Report Preview" and it initiates loading but it has been approximately 30 minutes and the report PDF still hasn't generated. Does anyone know why this may be? Thanks!
Product Support | | Danny_Laws0 -
Latest Moz reports (pro) not including competitive link analysis
Hi Pls advise when these have been regenerated once fixed or will they just be emailed out automatically ? My clients all after their New Year monthly & quarterly reports hence this info is needed urgently, pls advise ? Also when will reports start showing social data in the reports and also when will the data that currently shows on the dash start to be accurate ? (or are you leaving this 'as is' on pro since your migrating to Moz analytics ?) Many Thanks Dan
Product Support | | Dan-Lawrence0 -
I'm Not Being Charged Unless I Stay After the 30 day Free Trial
I wanted to be sure, im not being charged right now for signing up for the days days, correct? it says i'll be charged $99 after Dec 19? will i be charged?
Product Support | | Neo6ux0 -
Where are my October Monthly Reports?
My custom monthly reports have not been generated for any of our clients for the month of October. The report lists 10/1/2013 as the last report and says that the next report will be available on 12/3/2013. Obviously, there is a glitch that has caused October to be skipped. How can I fix this in order to get my monthly reports to my clients ASAP?
Product Support | | accpar0 -
Dude Phishing on Moz
Hey guys - just so you know I got this today from a ghost on Moz. Hello,
Product Support | | Chenzo
I like your profile in this moz.com community network and I think you are a nice person. Can we get in contact? I'm sorry if i am embarrassing you, I got curious to know you better after viewing your profile i think that i have something important to exchanged with you i shall explain more about myself including my pictures, please E-mail me to not in this site because i am a new in this community and i don't visit this site often, I'd like to get to know you if you don't mind
Please i will Tell you more about my self
thanks & regardsFigured I would share and keep you up to date.Your pal,Chenzo1 -
What day does Moz update the keyword rankings, my campaigns are all over a week since the last update?
HI, It has been over a week since the last ranking update and i'm wondering if these typically are run on a certain day? My last update was on 8/12/14.
Product Support | | SearchOpt0 -
Keeping getting the same results for "link opportunities"
After solving my 404 error, the results in 'link opportunities' are still the same. How do i refresh the site and get updated results?
Product Support | | kevinbp0 -
Why does Moz see short Russian & Chinese urls as too long
We are translating content into Russian and Chinese on our website, the number of errors are increasing mainly around URL too long, each time we create a page with a Chinese or Russian url. If you click on the link below for a Chinese content page: https://www.westbourneschool.com/zh-hans/%E5%AE%BF%E8%88%8D%E5%8F%8A%E5%AF%84%E5%AE%BF%E5%AE%B6%E5%BA%AD/%E5%AE%BF%E8%88%8D%E7%94%9F%E6%B4%BB You will notice the url displayed by the browser is actually not very long, is there a way for MOZ not to see it as it appears above? Below is a page in Russian https://www.westbourneschool.com/ru/%D0%A8%D0%BA%D0%BE%D0%BB%D0%B0%20%D0%9F%D1%80%D0%BE%D0%B6%D0%B8%D0%B2%D0%B0%D0%BD%D0%B8%D0%B5 Any help will be much appreciated.
Product Support | | mariedetitomount0 -
Does Moz use Stripe as it Credit Card Processor
Hi , What Credit Card Processors does Moz use? Do they use Stripe.com ?
Product Support | | stuartcanvas0 -
I created a trial account and forgot to cancel it. I am a student and have just had a direct debit of £100 from my account.
I created an account for some research for my uni work and forgot to cancel my account. I am now £100 down and I dont want to use Moz any more. Could you please refund my account as I am a student and cannot afford this service. My Account is ** and my email is **
Product Support | | amberjmorrison0 -
PA not showing
I am facing a problem that my MOZ bar is not showing a PA of my website page ipad rental. Kindly, tell me is there a problem with my page or extension?
Product Support | | rankvizguru0 -
Subscription Billing Issues
Hi,I was testing out the medium pro features but was not aware that I had passed the 30day trial period and there was no notification or email sent to me informing me that. It was shocking to have been billed such a huge amount. Is it possible to get a refund? You can check my activity log which will be inactive.
Product Support | | Aquasips0 -
False 5xx Errors for ColdFusion website
For several years month after month MOZ crawl reports 5xx errors on many pages. Almost every time all the pages work fine as fa as i could see. Google webmaster tools does not notice any errors. Could anyone explain how to fix this situation? Should i get a refund from MOZ?
Product Support | | Elchanan0 -
Merging two Sites into One - how is Final Domain Authority Calculated?
Hi, If we merge two sites say, one with DA 35 and another 20 what will be resulting DA of the merged site? Secondly, will the result vary based on which Domain is kept and which one is 301ed? ps :- all content is transferred from one to another using 301. Regards,
Product Support | | Praveenshah10 -
How many devices can I download the MozCon 2014 bundle onto?
I would like to purchase the MozCon 2014 bundle, but I would like to download it to my computer and iPhone, is this possible? Its a company account, so I would also like to share it with my colleague. Can we have it on multiple iPhones?
Product Support | | Rebecca.Holloway0 -
Multiseat account access to a single campaign
Hello, When granting access via multiseat, can this be done to a single campaign rather than a full account? Thanks.
Product Support | | hexdigital1 -
Can I delete a question that I previously posted on Moz?
I posted a question with links to a website. That question now appears in google search when I search for that website, which I don't want. Can I delete the question I posted on Moz?
Product Support | | LavM1 -
Questions about the MOZ
Sometimes the MOZ logs out of my account on its own, and I'm quite annoyed about this, how can it not log out of the website even though I've already saved it?
Product Support | | gogoanimetp0 -
Moz showing zero traffic GA showing activity
Hey guys Im sure this question has been asked before but I could not find it. I promised I looked hard. I hooked up my account three days ago. For some reason Google Analytics is showing that I am indeed getting some good traffic to my site. But Moz is reporting zero zero zero across the board for anything and showing I have zero back links which is not correct. I thought it would eventually start working but its not. Any suggestions?
Product Support | | Answer2cancer0 -
Crawl test
I used to use the crawl test tool to crawl websites and it presented the information in a really useful hierarchy of pages. The new on-demand crawl test doesn't seem to do this. Is there another tool I should be using to get the data?
Product Support | | Karen_Dauncey0 -
I need a refund on my account
I had a free trial and I thought I had cancelled it, and was charged $179. I need help cancelling the account and getting a refund. i already sent email to help@moz.com but no one answer me...
Product Support | | i9hdads1 -
I can't pull September monthly report, only August available, please help?
When i try select date range for my September report, monthly report is not available, it only shows weekly report. August monthly report is available and not September but we are already in October.
Product Support | | francoismuscat0 -
I want to delete my account here. How do I?
I created an account here, put my data, address and credit card, but I want to cancel my account and I'm not getting. How do I?
Product Support | | Tifanny0 -
How often are keywords updating in moz
How often do they update, I have set up a campaign, added kw and its been 7 day and no update on rankings..
Product Support | | dave8580 -
If I cancel, will I lose all my historical data & be able to access it?
I would like to still be able to view my historical data once I cancel. Will I still have access to it? Thanks.
Product Support | | StudioX1 -
Refund from Cancelled Account
Hi, I had two email addresses with Moz accounts, and I thought the free trial had been cancelled on the other (bsalazar@retina2020.com). I just got billed today. Can this charge be refunded for this account? Thank you for your help!
Product Support | | thenumberfour0 -
Problems adding mention queries to my campaigns in MA !! ??
Hi I've tried adding new mentions for a couple of different campaigns recently, once today and once yesterday. I'm entering the query name and search query but the 'preview this query' button stays 'dull' and cant cant be clicked so i cant preview the query to then add the query/mention. Is there a bug with this feature at the moment ? anyone else having probs or adding mentions ok ? if someone from moz could confirm asap much appreciated ? All Best Dan
Product Support | | Dan-Lawrence0 -
Unsolved Withdraw money without permission
Hello, I was using the free account of your site and now the money has been deducted from my account. This is despite the fact that I did not need this account and had canceled the automatic withdrawal.
Product Support | | housinosop
What should I do to get my money back?0 -
Solved Duplicate content error affecting 142 pages
Hello,
Product Support | | EISMarketing
Recently I noticed a new duplicate error notification.
This page: https://www.earley.com/insights/internet-things-and-product-data
is flagged as 'duplicate content' with 142 affected pages.
Here's an example of one of the affected pages:
https://www.earley.com/insights/how-ontologies-drive-digital-transformation
This is not an ecommerce site. The affected pages are blog posts. We are pretty prolific writers and over the years we have produced nearly 300 articles. We are a consulting firm and the articles are about our area of expertise and cover a wide range of topics within that space.
I just don't understand why this would be flagged as duplicate or what I'm supposed to do with this information!
Help!
Thanks!
Sharon0 -
Crawl still in process for 3 days. Not sure why the site isn't being crawled
I added a new site to the crawl, but it seems to be stalled. It was supposed to crawl Feb 19, but it is still in process Feb 22. It tried to crawl the site and there was a robots.txt issue, but that issue was resolved way before the 19th. Not sure what is going on. this is for the clear lake campaign.
Product Support | | dpsoftware0 -
Hello, I want to cancel my subscription.
Since I haven't used Moz for a while, is it possible to get a refund over this period I've allready automatically paid by credit card?
Product Support | | Tinusg0
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